Parent account deletion
Delete your Dabbli parent account
A parent or guardian can request deletion in the Dabbli app or by email. You do not need to reinstall the app to make an email request.
Delete your account in the app
- Open Dabbli and enter Parent Mode.
- Open Parent Settings and choose Delete account.
- Follow the prompts and confirm the request with a fresh code sent to the registered parent email address. An internet connection is required.
After the server accepts the request, Dabbli deletes the parent account and begins the protected local-data wipe on that device. If a response is interrupted, the app can safely resume the accepted deletion.
Delete optional analytics without deleting your account
Optional product analytics is off unless a parent enables it. You can withdraw that choice and delete the associated analytics data without deleting your Dabbli parent account.
- Open Dabbli and enter Parent Mode.
- Open Parent Settings and choose the optional usage-sharing control.
- Turn optional usage sharing off and confirm the withdrawal.
Dabbli deletes the registered analytics identifier and linkable raw product events associated with that installation. Normal app functionality and the parent account remain available. If the device is temporarily offline, Dabbli records the withdrawal safely and completes the server deletion when a connection is available.
Request deletion without the app
Email support@dabbli.app from the registered parent email address. Use the subject Delete my Dabbli parent account and state that you no longer have access to the in-app deletion control. Dabbli may verify the request through the registered parent email before deleting the account.
Backend data that is deleted
- The registered parent email address and parent account identifier.
- Active sessions and account authentication records.
- Registered optional-analytics identifiers and linkable raw product events associated with the account.
- Other backend parent-account linkage that is no longer required for the limited retention described below.
Child and family data on the device
A child’s nickname, selected age, challenge history, written answers, photos, audio recordings, reviews, scores and points stay on the family’s device. Dabbli’s servers cannot remotely read or erase this local-only data.
In-app account deletion starts the protected local wipe on the current device after the backend deletion is accepted. If deletion is requested by email, remove the app or use its local family-data deletion control on every device where local family data remains.
Limited temporary retention
- Deleted backend data may remain in isolated encrypted backups for up to 30 days before those backups expire.
- A minimal deletion-replay record may be retained for up to 35 days so an interrupted request can return the existing safe result. It contains no parent email address or child information.
- Correspondence used to process the request is normally deleted within 90 days after resolution, unless a bounded legal or security reason requires longer retention.
See the Dabbli Privacy Notice for the full description of data practices and rights.