Parent and guardian support
How can we help?
Email dabbli.support@gmail.com from the registered parent email address when possible.
Helpful details to include
- A short description of what happened and what you expected.
- The Dabbli app version shown in Parent Settings.
- The support ID shown in Parent Settings, if available. It is a technical reference and cannot unlock the app.
- The approximate date and time of the problem.
- Your iOS version, without including a device serial number.
Sign-in codes
A requested code can take a few minutes to arrive and may appear in the spam or junk folder. Request only one code at a time and use the newest valid code. Dabbli support will never ask you to forward or disclose a one-time code.
Account and privacy requests
Use the in-app controls for usage sharing, local family-data deletion and parent-account deletion where possible. For access, correction, restriction, objection, portability or another privacy question, email the same address. Dabbli may verify the request through the registered parent email.
If child material is sent accidentally
Access will be restricted, the material will not be forwarded, and it will be deleted within seven days after identification. Dabbli does not need child work to investigate ordinary technical problems.
Response and retention
Dabbli is operated by an independent developer, so immediate support is not guaranteed. Ordinary resolved support correspondence is deleted within 90 days unless a bounded legal or security reason requires it to be kept longer.
Urgent situations
Dabbli support is not an emergency service. For an immediate safety or medical concern, contact the appropriate local emergency or professional service.